I Use Language Services2019-09-12T14:54:19+00:00

Resources for Language Services Clients

Our mission is to empower people, through the use of language and culture, to ensure accurate communication and clear understanding.

At MINT we are committed to providing outstanding customer service for every appointment and every project, every time. Whether you need interpreting for a 10-minute phone call or translation of a complex document, we will connect you to the language service provider best suited to your needs.

Our personalized approach ensures that your language service needs will be met by interpreters and translators whose professional expertise and cultural competency empower you to connect with your Limited English Proficiency clients and partners.

Let us remove the barriers that language and culture can put between you and your goals. Our punctual, reliable, friendly and professional team of interpreters and translators will become your valued partners.

Why settle for less? Experience interpreting and translation services so good, they’re MINT.

Get Started

Need to hire an interpreter or translator right away? Request services online now!

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MINT offers competitive service contracts for your ongoing language service needs. Get in touch to discuss service contracts.

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Questions?

Do you have any questions regarding our language services? Call us:

651-764-MINT(6468) or

CONTACT US

Tips for Communicating Clearly Through an Interpreter

 

  • Introduce yourself to the interpreter. MINT interpreters are professionals who are committed to outstanding service. Introducing yourself to them will help them to work effectively with you and with your Limited English Proficiency patients or participants.
  • Speak to the Limited English Proficiency patient or participant, not to the interpreter. Remember, the interpreter is there to enable communication between you and the LEP person. The interpreter’s role is to interpret what you and your patients/participants say and to ensure understanding—not to add to or participate directly in the conversation. Practice making direct eye contact with the LEP person as you speak.
  • Speak slowly and clearly. Instinctively, many people speak more loudly when they are trying to make themselves understood. But clarity, not volume, is what makes a difference for effective communication through a interpreter.
  • Speak in complete thoughts and pause so the interpreter can interpret your message. Ask one question at a time so that each question can be interpreted and answered directly.
  • Remember that everything you say, and everything the patient says, will be interpreted. MINT interpreters are trained in the best practices of their profession, which require that they interpret this way. They will not alter the conversation.
  • Avoid idioms and slang. Idioms and slang are notoriously difficult to translate well because they require cultural context to convey meaning clearly. Some idioms and slang are also not culturally appropriate. For example, instead of saying, “he let the cat out of the bag,” say simply, “he shared a secret” or “he shared information that was private.” Using simple and direct language helps to avoid interpreting delays and is more efficient, especially during time-sensitive conversations.
  • Practice taking turns when speaking. When communicating through an interpreter, it is essential that only one person speaks at a time, and that all participants avoid interrupting each other. Interruptions can confuse the flow of conversation, and slow down communication because statements need to be repeated or re-explained.
  • Schedule more time for meetings that include interpreted communication. Whenever possible, schedule appointments and meetings to allow for the time interpretation requires. Repeating every statement back and forth between languages takes time. Being rushed can create tension and lead to miscommunication. Ensuring that there is enough time for interpreting will help you and your LEP patient/participant feel heard and understood.

 

 

Frequently Asked Questions

How do I request interpreting services?2019-09-09T11:20:55+00:00

Complete our online request form, or click here to download a blank Request Form, and send it back to us via email to services@mintlanguages.com or fax: 888-391-6468.

If this is your first time working with MINT, we’d love to talk with you and learn how we can customize services to meet your specific needs. Give us a call at 651-764-MINT(6468).

Which languages and areas does MINT cover?2019-08-16T18:22:22+00:00

MINT provides languages service in all major languages, many rare languages, and many rare dialects.

Here is part of the growing list of languages we cover:

  • Spanish
  • Somali
  • Hmong
  • American Sign Language (ASL)
  • Amharic
  • Anuak
  • Arabic
  • Amharic
  • Cambodian
  • Ewe
  • French
  • Gujarati
  • Igbo
  • Japanese
  • Karen
  • Kisii
  • Mandarin
  • Nepali
  • Oromo
  • Portugese
  • Punjabi
  • Russian
  • Sinhala
  • Swahili
  • Thai/Laotian
  • Telugu
  • Tibetan
  • Turkish
  • Vietnamese
  • Urdu

Our growing team of 300+ interpreters and translators provides culturally sensitive, ethically rigorous, technically precise interpreting and translating services throughout Minnesota, eastern North Dakota and Western Wisconsin, Northern Iowa, Ohio, and Washington.

Can I email or fax a request for language services?2019-09-09T11:21:28+00:00

Yes! Send your request via email to services@mintlanguages.com or fax: 888-391-6468.

How far in advance do I need to request language services?2019-08-16T21:15:06+00:00

Matching the best interpreter or translator to your needs takes time, so we love advanced notice. Typically, we book interpreters days or weeks ahead of time to ensure the highest quality service for you, but we know that last-minute needs come up. Send us your rush or ASAP requests—you will be surprised by how often MINT comes through where other language services agencies let you down.

I’m new to working with MINT. How can I get more information about rates and policies?2019-08-16T21:15:46+00:00

Contact us via email or phone so that we can get to know your specific language service needs. We’ll answer questions about rates, policies and service agreements based on your particular requests for service.

Will you send me a confirmation once an interpreter or translator has been hired for my project?2019-08-16T21:16:21+00:00

Yes! When you submit request online, you will automatically receive an email to let you know your request has been received. As soon as an interpreter is booked, usually within the same business day, we will send you a confirmation including the interpreter’s name. You can choose your preferred method for receiving confirmations—by email or by fax.

Do you send reminders to your interpreters so that they don’t miss appointments?2019-08-16T21:16:47+00:00

Yes! MINT takes the worry out of booking interpreting services. We have systems in place to prevent interpreter late arrivals and no-shows—in fact, MINT interpreters arrived on time at 99% of appointments in 2018.

Can I request a specific interpreter?2019-08-16T21:17:17+00:00

Yes, of course! We know that our interpreters are outstanding, and it makes sense that you want to continue working with a specific interpreter who has gotten to know you and your LEP clients/patients. We know that continuity of service/care produces better outcomes for everyone. Send us your request, and we’ll take it from there!

What if I need to cancel or reschedule an appointment or project?2019-09-09T11:22:34+00:00

Our MINT Service Request Form (MSVF) can also be used to cancel or reschedule an appointment. Send us a new completed form, and check either the box for “cancel” or the box for “reschedule.” We will send you a confirmation to let you know we have received the cancelation and/or to set up the request for a rescheduled appointment. Late cancellation fees may apply.

If you need to cancel a translation project, email services@mintlanguages.com or call us at 651-764-MINT (6468).

What are your office hours?2019-08-16T21:19:25+00:00

We are available to meet your language service needs and receive service requests 24 hours a day, 7 days a week, 365 days a year! Hours of operation are 7:00 a.m. to 7:00 p.m. Monday through Friday. We are available over the phone, by email, and by fax at all other times.

Ready to learn more?

Call 651-764-MINT(6468) or